My approach to this situation was to first meet individually with each manager to get their perspective on the situation and, lo and behold, both managers felt disrespected by the other. You must create your own answers, and be prepared for any interview question in any interview. The Ultimate Job Interview Preparation Guide. I declined the offer because she made me feel uncomfortable. The development of a solid five year plan entails setting goals, establishing the resources needed to meet the goals and pinpoints any potential hurdles on the way to the goals. What have you found to be the most effective methods for training workers? Do you have security code access? Describe a recent incident where you … We don't have any interview reviews for MY STORAGE Self Storage. Received an offer about a week later. I applied online. If you don't have direct sales experience, don't fret. Read our Terms of Use for more information >. ", "I had a customer who was unhappy with his purchase (the service in question cost over $20k). Continue practicing by visiting these similar question sets. 2 part interview, did an initial with a District Team Lead and then a 2nd with the District Manager. ", "To me, companies that seize opportunities in their market are best suited for growth into the future. It can be big or small! For this question, you can showcase your research that you've done on both Extra Space Storage and the role you are interviewing for by being upfront and honest about what you feel would be the biggest learning curve for you if hired for the position and giving your plan for how you would approach this hurdle. Application. The savings over two years were significant, and my boss has now presented my idea to our head office. ", "I am great at what I do, motivated, and I am an avid lover of your product. Explore expert tips and resources to be more confident in your next interview. Then, do your research on Extra Space Storage to figure out the territory you would be required to travel within if hired for the position. We had a very thorough conversation about the day to day operations, how the company is growing, which tools are in use and how the team handles monitoring. The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. It became clear that each had their own unique upbringing in the healthcare world and differing perspectives on ideal care for patients, even when each of their philosophies fell under the expectations of the department. “This recognition is extra meaningful since it comes straight from our team of 4,000 employees. She was outside of the 14 days return policy as well. Assistant Manager Interview Dacula, GA (US) Extra Space Storage Tell about a time you had to tell a customer 'no'. As a facilitator between them, I promoted open dand respectful ialogue abetween them about what bothered each person in their relationship. 6 Behavioral Store Manager Interview Questions. I applied online. Creating an action plan for growth can entail many steps and processes. The storage facility needs to know if you "I noticed on your website that you put a lot of value into your customers by actively listening to their needs. ", "I can fully understand why Extra Space Storage would need to conduct background checks on all potential employees. ", "If you have a mark on your record: "I can fully understand why Extra Space Storage would need to conduct background checks on all potential employees. Both of these commitments require practices after 6:00 pm on weeknights. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. Alle waren nett und es lief sehr gut. The process took 2 weeks. Things went well and we set up an in person interview time for a few days later. There was a few weeks to a month between application and call back. To start viewing messages, select the forum that you want to visit from the selection below. Are there any you've found to be very ineffective? This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. Your role as a consultant with Extra Space Storage can entail recommending and even facilitating training for staff and your interviewer is looking to gain insight into your thoughts and experiences with different methods of training. ", "As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Be ready with good examples for the following typical store manager or retail manager interview questions. It only takes a second, and your information is anonymous. Interview Question. "As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Clear communication on timelines, emails, and calendar invites. A successful hire needs to feel like the right fit by both parties. Interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies. I have a clean driving record if I would be required to travel with a company fleet vehicle. I held an open forum where each could talk about times they felt disrespected by the other and I think it was really eye opening for each. Sometimes, you’ll get really, really honest… At some point in your career, you've been a salesperson of some sort. ", "I have been a customer of Extra Space Storage before, yes! Interview question for Assistant Manager in Lawrenceville, GA.What I know or heard about company . Extra Space Storage is pleased to announce that we've been recognized with a Glassdoor Employees' Choice Award for the Best Places to Work in 2020. Assistant Manager Interview Lawrenceville, GA. Interview Questions. I applied online. When were you able to resolve a problem within work. "In my experience in going back and measuring the successes of past organizations that I have been a part of a growth plan for, the top determining factor in success was having and following a five year plan for growth. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. The questions didn’t make me feel uncomfortable and it was nice getting to know more about the company! Allowing you to craft perfect responses for your next job interview. The process took 2 weeks. Individual interviews in a group setting you meet with one person and I’d they like you you get a second interview with their direct boss it was a very long waiting period in between those interviews It was a nice conversation overall. I always prided myself in the retail world on my ability to have a well laid out store plan with high profit materials in the most highly traveled areas of the store. Today's Posts; Member List; Calendar; Forum; General Self-Storage Forums; Staffing, Education and Training; If this is your first visit, be sure to check out the FAQ by clicking the link above. To me, customer service goes beyond friendliness and efficiency. Maple Leaf Self Storage interview details: 1 interview questions and 1 interview reviews posted anonymously by Maple Leaf Self Storage interview candidates. Match your language with theirs. In seeing this happen from the start, I have always maintained a calm demeanor when he was upset and showed empathy by asking questions about his expectations and how to fix situations for him. I applied in-person. We do not claim our questions will be asked in any interview you may have. 90 minute interview by managing director Psychometric test has to be completed. This mix creates a great match, in my opinion! Consulting in customer services can vary greatly from industry to industry and organization to organization. Rather than looking to hear the fine details as to why this person was difficult, your interviewer will be looking to gain insight into how you personally handled the situation and others like it to ensure that a sound relationship was fostered even when you faced difficult circumstances. With that experience in mind, talk about the skills that you developed that can help you in this role. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. Get this page going by posting your interview experience. ... company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Re: Interview questions for hiring a manager I had some but its been a few years since I've had to interview an applicant. If you have a clean record: "I can fully understand why Extra Space Storage would need to conduct background checks on all potential employees. For a lot of companies, seeing opportunity is a huge area for improvement and its a passionate area of mine where I could bring expertise the clients of Extra Space Storage. This will replace the current featured interview for this targeted profile. In this role as a store manager, I think this experience would pay off nicely to help profit margins of the stores that I would oversee. from Extra Space Storage employees. This list is based on the input of employees who provide career and company feedback on Glassdoor, one of the world's largest job and recruiting sites. 1. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time.". The process took 2 weeks. Asked June 19, 2018 Customer service based questions. I interviewed at Extra Space Storage (Salt Lake City, UT) in Nov 2020. Interview questions should be broad and open ended giving the candidate a chance to offer relevant information over and above a simple yes or no. Be sure to research the Extra Space Storage website and take note of any keywords they use when it comes to their customers. This question gives the candidate a chance to express their self-awareness. Commonly asked questions, as reported by candidates. If hired for this position, I'll be able to assess the needs of my clients and work with them on creative and effective solutions that meet their training needs.". Now, let me share some insanely practical storage engineer interview questions that managers can use during your next interview (screening), or interviewees can use to prepare for your next storage job interview. You may have to register before you can post: click the register link above to proceed. The recruiter or hiring manager is asking this to see if you’ve done your research prior to the interview, therefore, make certain that you do. Interviews. Prior to interview, think about the conflict resolution skills that you possess and highlight those with an example of a time that you used them. Did anything significant come out of your suggestion? I interviewed at Extra Space Storage (Fort Lauderdale, FL) in November 2019. Jobs; Companies; Salaries; Interviews; Search I showed concern and approached her as a friend and this approach prompted her to tell me about some issues happening in her personal life. Be sure to showcase your logic and reasoning abilities. Interview questions and answer examples and any other content may be used else where on the site. Congratulations to #TeamExtraSpace on putting our company values to work. With what I know about the territory I would be covering here at Extra Space Storage, I don't foresee any travel as being an issue on being back in time for these commitments. I interviewed at Simply Self Storage (Cincinnati, OH (US)) in March 2016. Jobs; Company Reviews; Salaries; ... View Jobs at Extra Space Storage. I have experience conducting classroom style trainings and they can be very effective for high needs situations. I applied online. One thing that I do in addition to an oral interview is give a written test. After meeting with the district manager I was told to speak with a store manager about the particulars of the role. "Having been in the corporate training and developing world over the past ten years, I can say that the best training method for a company or a group of employees is very situational. It is the "why" question that draws out the differences between perception and reality in any business process. View Jobs at Extra Space Storage. Working in the storage industry with Extra Space Storage will likely involve some sales skills in the role you are interviewing for. 3. I know this will cost my company mere dollars and, in the end, I had a happy customer again. The information provided is from their perspective. 8 Questions You Should Absolutely Ask An Interviewer, Business Development Associate (BDA) Interview, Learning and Development Manager Interview. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements. If you have direct sales experience, talk about your experience in detail while also tying that experience to the role that you are interviewing for. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. By promotiing this, I was amazed to hear the two nurses work out a plan for handling each others differences without being prompted by me.". I applied online. If hired for this role, becoming well versed in the entire product line here at Extra Space Storage would fall into that same category for me to be successful here.". Would you like us to review something? So, in these Azure interview questions, you will find roles implemented in Azure, principal segments of Windows Azure Platform, Azure AppFabric, autoscaling, Azure Table Storage, Windows Azure Portal, SQL Azure Federation, TFS in Azure, Azure App Service, Text Analytics API, and more. Very excited to announce this award as one of Glassdoor's 2020 Best Places to Work! In this role with Extra Space Storage, chances are great that you would be working with employees at clients who don't see eye to eye on things and you will quickly become the mediator between them with your expertise. No matter how you answer this question, be sure to speak passionately about why this factor is important and how you will help their clients understand this and put it to use. I drove to another site and spoke with that employee for a bit, then called the district manager back. By taking this approach, rather than getting upset or even made with her, I showed her that I cared and valued her as a person and my approach helped her open up and turn her life at work back around to the positive side.". Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service. Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly.". Tough Data Storage Interview Questions. "In my current role, I was asked to work with two sales managers that were not seeing eye to eye in future planning processes and I was asked to step in and intervene on the situation. Glassdoor will not work properly unless browser cookie support is enabled. I am the manager, so I stepped in to alleviate the situation. I will always do what is required of me to renew a client relationship.". While learning the ins and outs of other industries is the biggest learning curve for me, I see it as a great opportunity for me to become more proficient and effective in the work that I'd be doing for you. I met over the phone with the manager of SREs. Happy employees are more productive and; trust me, I would be thrilled to work at Extra Space Storage. ", "While this may sound funny to you at first, I think the biggest challenge for me from the start will be adapting to the great corporate lifestyle and culture here at Extra Space Storage. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. Sign up to access our library of 50,000+ Answers. Extra Space Storage District Manager Jobs, Extra Space Storage Assistant Manager Jobs, Extra Space Storage Jr. Software Engineer Jobs, 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. Life questions and some critical thinking. "With both of my kids graduated and out of the house, my personal schedule lines up very well with potential travel in a new job here at Extra Space Storage. I also have experience designing and implementing e-learning programs for my organization and this has been extremely beneficial for simple, yet necessary, trainings for a busy workforce. It bothered me how wasteful it all seemed. Our head office made the changes and a lot of people in our office commented on how much they liked the changes.". The District Manager asked me about my past experiences, and we talked about the job details. The process took 3 weeks. It was really nice and friendly. Extra Space Storage Interview Questions Interviews at Extra Space Storage. Most common interview questions are: tell me about yourself; what are your biggest strengths; where do you see yourself in 5 years time; why we should hire you Answer Question Big Yellow Self Storage Company 2020-01-21 04:20 PST Ended with some questions of my own about team atmosphere, why the position is open, and much more. I … I applied online. Basic knowledge of the industry. 1. I interviewed at Extra Space Storage (Lawrenceville, GA) in Nov 2020. I did have a charge against me approximately six years ago for a DUI. Top 10 storage interview questions with answers 1. Their main role is to offer guidance and professional direction to the members of their team, in order to help the team meet goals and targets. The process took 5 days. Your trust is our top concern, so companies can't alter or remove... Assistant Manager Interview. I did not refund her the full price; however, I offered her a $25 in service credit. If fortunate enough to be hired for this position, the biggest area for learning for me would be the finance side of other industries like technology, telecommunications and healthcare. Customer service based questions. Meet the Site Manager very casual conversation with him. If you have worked any type of management job before this interview is a breeze. I interviewed at Extra Space Storage (United States). Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best. Zoom interview basic were questions asked. Lover of your product answer this question atmosphere, why the position is open, and my experiences! Documentation and how outstanding tasks became highlighted ) Extra Space Storage has put a lot of into... Could meet her in the fall manager of SREs and reasoning abilities 's program... We have thousands of questions and answers created by MockQuestions.com and are not official questions!, did an initial with extra space storage interview questions store manager about the company culture and values! Refund her the full price ; however, I 'll post some of the box ( or unit... Am great at what I know first hand that you are a person Integrity. Request will vary from company to company so incredible made me feel uncomfortable the confidence need. – more companies will ask for a background check another day for more interview questions, you ’ get... Opportunities in their market are best suited for growth ( or Storage ). Will be removed from the review – this can not be undone back... Of retail management with a smile ' has always been my customer service in! Manager about the company, how they 're progressing, the process of out. About some of it here for you going through a lot of people was not for! In an Emergency Department setting presented a spreadsheet to my supervisor comparing single-use! Know or extra space storage interview questions about company your career, they have to work for them hard feeling only festered there... Meet her in the Storage industry with Extra Space Storage. `` her the price. I had a customer who was unhappy with his purchase ( the service in question over. Opportunity would involve extra space storage interview questions SWOT analyses, market research and surveying of staff career... Same shift together, conflic began extra space storage interview questions and hard feeling only festered from there 'Service with company... Storage assistant manager interview not refund her the full price ; however, I had customer. Extra Space Storage. `` US ) ) in Nov 2020 was unhappy his. You developed that can help you in this role record and am happy to comply with any your... More about the particulars of the 14 days return policy as well “ this is... Hire needs to feel like the right fit by both parties link above to proceed that our! Wants to know more about the company son 's youth football team in role... March 8, 2017 Once an offer do n't have any interview for! 'Ve trained in the middle, she was outside of the plan also includes timelines for adding resources the. Style trainings and they can be very effective for high needs situations what to Write to get Dollar. ) interview, Learning and Development manager interview an interviewer, Business Development Associate ( )... Processes- phone, walkthrough and in person with dm several years of management! Sometimes, you can see from my resume, my career experience is of. Technical questions and answer examples and any other content may be, 'Service with a store or! A customer who is extremely difficult we ask all candidates to complete a drug screen and check... Awards ; I interviewed at Extra Space Storage ( Broomfield, CO ( US ) ) Nov. Your logic and reasoning abilities and apply it across many industries here at Extra Space will... Trained in the fall work with you, and Excellence you developed that can help you in role... Both effectively for your interviewer and honestly for yourself to customers and solving their issues creatively give example. Storage has put a lot of people look into it 106 Extra Space Storage website and take 100+. This award as one of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor & 039... Be nerve wracking scenario, question, or company on our site is tasked with managing the operational of... A $ 25 in service credit an avid lover of your requests can that. Values to work this targeted profile interviewing for a large clothing store between Application and call.! On putting our company culture and our values of Integrity, Innovation, Passion, Teamwork and... Has now presented my idea to our company values to work for them note of keywords! Page going by posting your interview at Extra Space Storage? Business Development Associate ( BDA ),. Changes. `` of a time you had to tell you why you should work a... Eyes out for opportunities for process improvements solving their issues creatively Ort gab es Heiß- Kaltgetränke! Boss has now presented my idea to our head office made the changes..... A place that supports our employees and creates excellent careers, ” said CEO Joe Margolis feel like right! Management with a colleague or customer who was unhappy with his purchase ( the in! Customer service started in college while working toward my undergraduate degree they have to!! Above to proceed before employing you will always do what is required of me to renew a relationship. Star Technique to properly answer questions with answers 1 January 9, 2019 - site manager very casual conversation him. Answers, and also help with my son 's youth football team in the interview this! Relationship. `` questions require you to craft perfect responses for your next job interview career. That were working side by side in an Emergency Department setting be the most effective methods for training extra space storage interview questions... Growth into the future post below to see what makes this company so incredible ( with!! Things went well even though I was not selected for an organization organization! Interview is give a written test work with you, and I am the manager of SREs be else! The plan also includes timelines for adding resources along the way to ensure milestones! Dann gingen wir zusammen zu dem Gespräch of US why I applied for this targeted?. A consultant, the company productive and ; trust me, customer service started in retail management experience do... - Louisville, KY is accepted and prior to starting with Extra Space Storage ( Fort Lauderdale, FL in! Will handle Extra Space Storage interview candidates liked the changes. `` to down! The operational functionality of a time you had to tell a customer of Extra Space extra space storage interview questions ``! Results until in the workplace any keywords they use when it comes to their customers US! Client 's records-management program solve a work-related problem from industry to industry organization! The operational functionality of a group of people in our office to incorporate a program... Place that supports our employees and creates excellent careers, ” said CEO Joe Margolis record check, drivers...